Official Documents

Privacy Policy m nova88 – Malaysian Player Data Protection

Your privacy is our priority. This document transparently explains how m nova88 collects, uses, stores and protects your personal data as a player on our platform. Please read it carefully before registering or using our services.

Updated: January 2026 256-bit SSL
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M nova88 Data Protection Commitment

Six core principles that underpin how we protect the personal data of Malaysian players.

256-bit SSL Encryption at All Times

All data transmitted between your device and our servers m nova88 encrypted using 256-bit SSL — the same level of security used by major Malaysian banks. No one can intercept or read your information while it is in transit.

Your Data Is Never Sold

m nova88 has never and will never sell, rent, or trade your personal data to third parties for marketing purposes. Your data is used solely to provide you with a better experience as our player.

Restricted Data Access

Only staff m nova88 with a legitimate work requirement are permitted to access your personal data. All access is logged and monitored. Staff who misuse data access will be subject to appropriate disciplinary action.

Secure Data Storage

Your personal data and financial information are stored on servers protected by multiple layers of physical and digital security. Payment card details are not stored directly in our systems – they are managed by certified payment providers.

Right to Data Erasure

You have the right to request the deletion of your personal data from m nova88 when you close your account, subject to applicable legal and regulatory retention requirements. Requests will be processed within 30 business days.

Data Breach Notification

In the event of any security incident involving your data, m nova88 is committed to notifying you within the timeframe required by applicable law and to taking appropriate remedial action.

1. Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") describes how m nova88 ("We", "Platform") collects, uses, discloses, stores and protects your personal information ("Personal Data") when you use our platform via our website, mobile app, or any other channel we provide.

This Policy applies to all users who register an account, download the app m nova88, making deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay or FPX, playing casino games, slots, Sports Betting, e-sports, lottery or table games on our platform, or contacting our customer support team.

By registering an account or using the services of m nova88, you hereby confirm that you have read, understood, and accepted this Privacy Policy. If you do not agree with any part of this Policy, you should not use our platform.

Important Note: This Privacy Policy forms part of Terms & Conditions m nova88 and should be read together with that document. In the event of any conflict between the two, this Privacy Policy shall prevail on matters relating to personal data.

m nova88 reserves the right to amend this Privacy Policy from time to time. Significant changes will be communicated to you via your registered email or through an in-platform notice. Continued use of the platform after any amendment is considered your acceptance of the revised Policy.

2. Personal Data We Collect

m nova88 collects various types of personal data depending on how you interact with our platform. This data is organised into three main categories:

A. Data You Provide Directly:

Data Type Example Status
Identity Information Full name, MyKad number, date of birth, gender Essential
Contact Information Email address, mobile number, home address Essential
Account Information Username, password (encrypted), security questions Essential
Verification Documents MyKad copy, utility bill, bank statement (for KYC) Mandatory (KYC)
Payment Information E-wallet account name, bank account number (for withdrawals) Essential
Communication Preferences Language preference, promotional notification settings Optional

B. Automatically Collected Data:

  • Device Data: Device type, operating system, phone model, unique device identifier.
  • Network Data: IP address, internet service provider (ISP) name, and general location (state/city) based on IP.
  • Usage Data: Pages visited, games played, session duration, login frequency, buttons clicked.
  • Transaction Data: Deposit and withdrawal history, bets placed, winnings and losses across all games including slots, live casino, sports and e-sports.
  • Cookie Data: Session information, user preferences, and analytics data stored via cookies and similar tracking technologies.

C. Data From Third-Party Sources:

  • Identity verification information provided by the KYC service providers we engage.
  • Feedback from payment providers (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX) regarding transaction status.
  • Fraud-related information sourced from third-party fraud prevention services.

m nova88 does not collect credit or debit card information directly. All payments are processed through certified payment providers that comply with PCI DSS security standards. Your card information never passes through or is stored on our servers.

3. Purpose of Personal Data Use

m nova88 uses your personal data solely for the following purposes. We do not use your data for any other purpose without first obtaining your consent:

Account Management & Services:

  • Create and manage your player account on the platform m nova88.
  • Verifying your identity during registration and the KYC process.
  • Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, as well as withdrawals to your Malaysian bank account.
  • Providing access to all games, including slots, Live Casino, football betting (Malaysia Super League, EPL), badminton, e-sports, lottery, and table games.
  • Sending transaction notifications, winnings updates and important account information.

Security & Fraud Prevention:

  • Detect and prevent fraudulent activity, money laundering, and multi-account usage.
  • Monitoring suspicious transactions and verifying the source of funds.
  • Ensuring compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
  • Protecting your account from unauthorised access.

Service Improvement:

  • Analysing usage patterns to improve the platform's interface and user experience.
  • Identifying popular games and adding relevant content for Malaysian players.
  • Optimise the platform's technical performance, particularly for iOS and Android mobile users.
  • Conducting internal research to develop better new features.

Communications & Marketing (with your consent):

  • Send you promotional offers, bonuses, and information about new games that may interest you.
  • Sending periodic newsletters on the latest platform updates m nova88.
  • Notify you of important updates relating to your account, policies, or game rules.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, or by updating your communication settings within your account. Opting out of promotional emails will not affect important transactional emails related to your account.

4. Data Sharing & Disclosure

m nova88 does not sell, rent or disclose your personal data to third parties for their own marketing purposes. Your data is only shared in the following limited circumstances:

Approved Service Providers:

We work with third-party service providers that are necessary to operate our platform. These providers are only permitted to use your data for purposes we specify and are bound by strict confidentiality agreements. This includes:

  • Payment Providers: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and the FPX network to process your financial transactions in Malaysian Ringgit (RM).
  • KYC Provider: Third-party identity verification services to validate the information you provide during registration.
  • Game Software Provider: Game development companies that supply us with slots, table games, live casino, and sports betting platforms. Your game data is shared to enable the games to function.
  • Fraud Prevention Services: Systems that help us detect and prevent fraudulent activity and money laundering.
  • Cloud Infrastructure: Hosting and infrastructure service providers that store our data in a secure environment.

Legal Requirements:

We may disclose your personal data to Malaysian government or law enforcement authorities where required by law, court order, or valid regulatory directive. m nova88 will notify you of any such disclosure where legally permitted to do so.

Business Transfers:

In the event that m nova88 involved in any merger, acquisition or asset sale, players' personal data may be transferred as part of that transaction. You will be notified in advance and given the option to withdraw your consent before your data is transferred to the new entity.

Our Commitment: In all cases of data sharing, m nova88 ensures that all data recipients are bound by adequate data protection agreements and comply with security standards equivalent to or higher than our own.

5. Data Security & Storage

Protecting your personal data is the highest technical and operational priority for m nova88. We implement multiple layers of protection to keep your data secure:

Technical Security Measures:

  • Encryption in Transit: All communications between your browser or app and our servers are encrypted using TLS 1.3 protocol with a 256-bit SSL certificate.
  • Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 – your password is stored as a one-way hash that cannot be decrypted.
  • Two-Factor Authentication (2FA): 2FA is available for all accounts and is strongly recommended for added security.
  • 24/7 Security Monitoring: An intrusion detection system (IDS) continuously monitors all activity on the platform to identify threats in real time.
  • Regular Vulnerability Scanning: Penetration testing and security scans are conducted regularly by independent experts to identify and address vulnerabilities.
  • Role-Based Access Control: Staff m nova88 may only access the data required for their specific job responsibilities.

Data Retention Period:

  • Active account data: Retained for the duration the account remains active and for 7 years after account closure to meet legal compliance requirements.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements for financial records.
  • Game and session logs: Retained for 2 years for dispute resolution purposes.
  • Customer support communication records: Retained for 3 years.
  • Session cookie data: Deleted when the session ends or the browser is closed.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe – do not share your password, ensure your device is up to date with the latest security updates, and contact us immediately at support@mnova88.xyz if you suspect any suspicious activity.

6. Your Personal Data Rights

As a player m nova88, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@mnova88.xyz:

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be fulfilled within 14 business days.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request a correction. Basic information can be updated directly within your account.

Right to Erasure

You may request deletion of your personal data upon account closure, subject to applicable legal retention requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time. Your objection will take effect within 48 hours.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another platform.

Right to Restrict Processing

Under certain circumstances, you may request that we restrict how we process your data while a dispute or investigation is ongoing.

To exercise any of the rights above, contact our data protection team at support@mnova88.xyz with the email subject "Personal Data Rights Request". Please include your full name and account ID to help us process your request faster. We will acknowledge receipt within 2 business days and handle your request within the timeframe required by applicable law.

7. Cookies, Tracking Technologies & Analytics

Platform m nova88 uses cookies and similar tracking technologies to enhance your experience and enable essential platform functions. The following are the types of cookies we use:

Essential Cookies (Non-Deniable):

  • Session Cookies: Stores your login session information so you do not need to log in again each time you navigate to a new page. Deleted when you log out or close your browser.
  • Security Cookies: Used to validate legitimate requests and prevent CSRF (Cross-Site Request Forgery) attacks.
  • Language Preference Cookies: Saves your language preference (Bahasa Melayu) so it does not need to be reset on every visit.

Performance & Analytics Cookies:

  • These cookies help us understand how players use the platform – which pages are visited most, which games are most popular, time spent in each section, and general navigation patterns. This information is used to improve the platform's design and performance.
  • Analytics data is collected in aggregate form and cannot be used to identify you personally.

Functional Cookies:

  • Store your gaming preferences such as previously used bet limits, favourite games, and display settings.
  • Enable features such as "remember me" at login if you choose that option.

Managing Cookies:

You can manage and delete cookies through your browser settings. Please note, however, that disabling essential cookies may affect the functionality of the platform m nova88 including the ability to log in and play. For guidance on managing cookies in popular browsers, please refer to your browser's help documentation.

m nova88 does not use third-party cookies for third-party advertising purposes or to track your activity on other websites. We do not share analytics data with advertising networks.

8. Contact Us – Privacy-Related Enquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our data protection team m nova88 here to help you:

  • Email (Data Privacy): support@mnova88.xyz – please use the subject line "Privacy Policy Enquiry"
  • Live Chat: Available 24/7 within the platform – click the chat icon to speak with our agents in Bahasa Melayu.
  • Response Time: Privacy-related enquiries will be responded to within 5 business days.

For formal requests regarding personal data rights (access, correction, deletion or portability), please send an email to support@mnova88.xyz with the subject line "Personal Data Rights Request" along with the following information:

  • Full name as registered on the account m nova88
  • Account ID or registered email address
  • Type of request submitted (access / correction / deletion / etc.)
  • Specific details of the data involved

We may need to verify your identity before processing any personal data request to ensure the security of your information. Verification is typically carried out via your registered email or account security questions.

For more information about our platform as a whole, you may also visit the About Us, Terms & Conditions, Frequently Asked Questions or Responsible Gaming us.

Effective Date & Updates

This Privacy Policy takes effect from January 2026. This version supersedes all previous versions. Any amendments will be posted on this page with a clear update date. Continued use of the platform m nova88 after any amendments shall be considered your acceptance of the revised Policy.

Your Privacy Rights Summary at m nova88

You have full control over your personal data. Here's what you need to know.

What We Do With Your Data
Manage your account and process your MYR transactions
Verify identity for KYC & AML compliance
Protect your account from fraud & unauthorised access
Send important account & transaction notifications
Improve the platform based on usage patterns
Send relevant promotions (with your consent)
What We Do NOT Do With Your Data
Sell data to third parties for their own marketing purposes
Share your MyKad number or personal documents
Store credit or debit card information directly
Track your activity on other websites outside our platform
Send promotions without your consent (opt-in)
Disclose your data to advertisers without your consent

FAQ – m nova88 Privacy Policy

Answers to the most frequently asked questions about data privacy on our platform.

m nova88 does not sell or provide your personal data to third parties for marketing purposes. We only share data with service providers necessary to operate the platform – such as payment providers (Touch 'n Go, DuitNow, GrabPay, FPX), KYC service providers, and game software providers. All such parties are bound by strict confidentiality agreements and may only use your data for purposes we have specified.

All transactions on m nova88 are processed through 256-bit SSL encryption. Credit/debit card details are not stored on our servers – all payments are handled by certified payment providers that comply with PCI DSS standards. E-wallet and bank account details you register for withdrawals are stored in encrypted format and used solely to process your withdrawals.

Yes, you have the right to request deletion of your personal data upon account closure. Submit your request to support@mnova88.xyz with the subject line "Data Deletion Request". Requests will be processed within 30 business days. Please note that certain data may need to be retained for a specified period to comply with Malaysian legal requirements relating to financial records and AML compliance, even after account closure.

Contact the m nova88 support team immediately via live chat or email at support@mnova88.xyz. We will freeze your account while an investigation is carried out. Change your password as soon as you regain access. Enable two-factor authentication (2FA) for added security. Review your transaction history and report any transactions you did not make. Our security team will assist you in recovering your account and investigating the incident.

Your personal data and game history on m nova88 are not used to limit your winnings or manipulate game outcomes. The betting limits at each table are standard platform limits that apply equally to all players, not based on individual history. All digital games use certified RNG technology that operates independently of any player data.

Related Documents & Pages

Additional information that may be useful to you.

Play with Peace of Mind at m nova88

Your data is fully protected. Register for free today and enjoy over 2,000 games with secure MYR payments via Touch 'n Go, DuitNow, GrabPay, and FPX.

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