Terms & Conditions m nova88 – Our Platform Usage Policy

Welcome to m nova88, a digital entertainment platform offering online casino, Sports Betting, e-sports, lottery, and table game services to Malaysian players. This Terms & Conditions document ("Terms") is a legally binding agreement between you ("Player" or "User") and m nova88 ("Platform", "We" or "Company").

By registering an account, accessing, navigating or using any part of the m nova88 – whether via the website, mobile app or any other interface we provide – you hereby acknowledge that you have read, understood and agreed to be bound by all terms and conditions set out in this document, together with Privacy Policy and all additional policies published from time to time.

If you do not agree with any part of these Terms, you are not permitted to register for or use the m nova88. Your continued use of our platform following any amendments to these Terms will be deemed as your acceptance of those changes.

m nova88 reserves the right to amend, add or remove any part of these Terms at any time without prior notice. Amendments take effect immediately upon being published on our website. It is your responsibility to review these Terms periodically.

To register and use the services of m nova88, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration and throughout your use of the platform.
• Be a Malaysian citizen or a legal resident of Malaysia.
• Not included in any category of individuals prohibited from using online gambling services.
• Has never been subject to a self-exclusion order or restriction by m nova88 that remains in effect.
• Capable of making legally responsible decisions.

During the registration process, you are required to provide accurate, truthful and complete information, including your full name, identification card number, date of birth, email address and mobile phone number. m nova88 reserves the right to request additional identity verification documents at any time, particularly prior to processing withdrawals.

Each individual is only permitted to register and hold one (1) account only. It is strictly prohibited to:

• Registering more than one account using different names, email addresses, phone numbers or devices.
• Using another person's account or allowing another person to use your account.
• Registering a new account after a previous account has been terminated by m nova88.

You are solely responsible for keeping your account login credentials (username and password) confidential. Any activity that occurs under your account is considered your own action, unless you promptly report unauthorised access to us. Contact our support team at support@mnova88.xyz if you suspect your account has been accessed without authorisation.

All financial transactions at m nova88 processed in Malaysian Ringgit (MYR). We do not accept any foreign currency. All deposit and withdrawal methods we support are Malaysia-based local payment methods only.

Accepted Deposit Methods:

• Touch 'n Go eWallet
• DuitNow (including DuitNow QR and DuitNow Transfer)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX (Internet Banking) – including Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Public Bank, and all major Malaysian banks that support FPX

Deposit Terms:

• Minimum deposit: RM10 for all payment methods.
• Deposits are typically credited to your account within 1 to 10 minutes, depending on the payment method used.
• All deposits must be made from an account or e-wallet registered in your own name. Third-party deposits are not accepted.
• No deposit fees are charged by m nova88, however fees from the payment provider's side may apply.

Withdrawal Terms:

• Minimum withdrawal: RM50 per request.
• Withdrawal requests are processed within 30 minutes to 3 hours on standard business days.
• Withdrawals must be made to a bank account or e-wallet registered under the same name as the m nova88 yours.
• No withdrawal fees from m nova88.
• Withdrawals may be delayed for identity verification or security review purposes.
• Before making your first withdrawal, you may be required to complete the KYC (Know Your Customer) verification process.

m nova88 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, tournament promotions and loyalty rewards. All bonuses are subject to the following conditions unless otherwise stated in the specific promotion terms:

• Bonuses cannot be withdrawn directly. They must be wagered in accordance with the wagering requirement specified in each offer before any withdrawal can be made.
• The standard wagering requirement for most welcome bonuses ranges from 20x to 40x the bonus amount received, depending on the game type.
• Each player is eligible for the welcome bonus on a one-time basis only.
• Bonuses cannot be transferred between accounts or to other players.
• Any attempt to abuse the bonus system through multiple accounts, matched betting, or any other means will result in bonus forfeiture and account termination.
• m nova88 reserves the right to withdraw, amend, or end any promotion at any time without prior notice.

For Sports Betting and e-sports, certain bet types such as wagers on low-odds markets may be excluded from counting towards bonus wagering requirements. Please refer to the specific promotion terms for each offer.

m nova88 offers a wide range of game categories including slots, Live Casino, table games, Sports Betting, e-sports betting, and lottery. Each category has its own specific rules available in the help section of each game. The following general rules apply across all games:

• All digital games use an independently certified Random Number Generator (RNG) to ensure fair and tamper-proof outcomes.
• Game results displayed on our platform are final. Any claims regarding game outcomes must be submitted within 48 hours of the date the game in question took place.
• The use of any assistive software, bots, automated systems, or tools that provide an unfair advantage is strictly prohibited.
• For Sports Betting and e-sports betting, wagers accepted before a match begins are considered valid. m nova88 reserves the right to void bets accepted after a match has commenced for technical reasons.
• In the event of a technical fault, all bets placed in the affected game will be voided and the stake amounts will be refunded to players.
• In the event of a discrepancy between the mobile and desktop versions of a game, the version accessed at the time the bet was placed shall apply.

For Live Casino games, all decisions made by the human dealer are final and are binding in accordance with the live video record of the session. Video recordings are retained for a minimum of 30 days for dispute resolution purposes.

For football betting – covering the Malaysia Super League, FA Cup, EPL, La Liga and other international tournaments – m nova88 in accordance with the standard betting rules set by the regulatory body. Specific conditions for each bet type can be found in the Betting Guide section of the platform.

m nova88 takes our responsible gaming commitment seriously. Online entertainment should always remain a fun and controlled activity. We provide a range of tools to help players stay in control:

• Daily/Weekly Deposit Limit: You can set daily or weekly deposit limits in your account settings. These limits take effect immediately once set and can only be increased after a 48-hour cooling-off period.
• Betting Limits: Set a maximum limit on your daily or weekly wagering amount.
• Cool-off Period: Take a temporary break from the platform for 24 hours, 7 days or 30 days without having to close your account.
• Self-Exclusion: The option to fully exclude yourself from the platform for a minimum period of 6 months up to 5 years.
• Help Information: We provide links to professional support resources for those who need assistance managing their gaming habits.

Platform m nova88 is intended for adults aged 18 and above only. We conduct age verification during the registration process and reserve the right to request additional documentation at any time. Any account found to be used by a minor will be terminated immediately.

m nova88 reserves the right to suspend, restrict, or terminate any player's account and withhold any balances or winnings under the following circumstances:

• Player found to have violated any part of these Terms & Conditions.
• Player provided false or misleading information during registration or the verification process.
• The player is suspected of involvement in fraudulent activity, money laundering, or any other illegal activity.
• Player found to own or use more than one account.
• A player uses automation software, bots, or any tool that provides an unfair advantage.
• Players collude with one another to exploit weaknesses in games or bonus systems.
• The player's account is deemed a security risk or a threat to the integrity of the platform.

In the event of account termination following a breach of these Terms, m nova88 reserves the right to:

• Forfeiting all bonuses, promotions, and winnings obtained through the violation.
• Placing withdrawal requests on hold until an investigation is complete.
• Reporting suspicious activity to the relevant authorities when required.

You may close your own account at any time by contacting our support team. Voluntary closure is subject to the settlement of all pending transactions and compliance with any active wagering requirements.

m nova88 strives to keep the platform running smoothly and without interruption, however we cannot guarantee platform availability at all times. The platform is provided "as is" and we are not liable for:

• Service disruptions or downtime caused by maintenance, technical faults or factors beyond our control.
• Losses incurred due to internet connectivity issues on the player's end.
• Game outcomes affected by technical disruptions beyond our platform's control.
• Any financial decisions made by a player based on information displayed on the platform.

Maximum liability limit m nova88 to any player in any case is limited to the total amount of the most recent deposit made by that player within the 30 days preceding the dispute.

Dispute Resolution Procedure:

• Any dispute must be submitted in writing to support@mnova88.xyz within 30 days from the date of the disputed incident.
• Our team will review the dispute and provide a response within 5 business days.
• Results m nova88 following an investigation is final and binding on all matters relating to gameplay, bets, and transactions.

The collection, use, and protection of your personal data by m nova88 managed in accordance with Privacy Policy our separate policy, which forms part of these Terms & Conditions and is deemed incorporated into this document.

In summary, m nova88 collect and use your personal data to:

• Creating and managing your player account.
• Processing deposits, withdrawals, and other financial transactions.
• Verifying your identity and fulfilling KYC (Know Your Customer) requirements.
• Providing customer support and responding to your enquiries.
• Sending information about relevant promotions and offers (with your consent).
• Monitoring activity for security and fraud prevention purposes.

Your data is protected by 256-bit SSL encryption and is not shared with third parties for marketing purposes without your consent. For full details on your rights regarding personal data and how we manage it, please read the Privacy Policy us.

If you have any questions, concerns or feedback regarding these Terms & Conditions or any aspect of the m nova88, please reach out to us through the following channels:

• Email: support@mnova88.xyz
• Live Chat: Available 24/7 directly within the platform – click the chat icon at the bottom corner of your screen.
• Support Operating Hours: 24 hours a day, 7 days a week, including Malaysian public holidays.

Support team m nova88 is ready to assist you in Bahasa Melayu. Our average live chat response time is under 3 minutes. For enquiries requiring further investigation, email response times are between 1 to 5 business days.

For more information about our platform, you can also visit the About Us, Frequently Asked Questions or Responsible Gaming us.